Common queries answered
Frequently asked Questions
Typically for instock items this is one to two days, for rural deliveries add an additional two days.
For custom made products such as our Energy Hub will depend of several factors as they are custom made. We will advise an approximate time frame when ordering.
A restocking fee of 20% applies to orders that were made in error or due to a change of heart. If an item is returned so it can be replaced with an alternative product the 20% does not apply.
Please see our Reurns policy for further information.
Please email or call us as soon as possible so we can update your information.
Typically, we freight with Post Haste or Mainfreight. You will be provided a link when your products are shipping. If you do not, please get in touch with us.
The first stop is to check our FAQ pages. If this is not able to help you, please call or email us.
Solagen currently only ships NZ wide. If you are in the Pacific Islands and are interested in our products, please get in touch.
If you are a reseller or installer looking to resell or install our products, please get in contact with us, or alternatively fill out our reseller application form here.